Branch Manager

For nearly 50 years, Pentagon Freight Services has worked alongside the critical industries we serve by providing best-in-class freight forwarding and logistics. Our aim is simple – we want to deliver certainty for a world that never stops.

The Branch Manager sits within Management and reports to the VP of Operations. This position will lead, manage and guide the organization through a robust knowledge and understanding of the commercial, regulatory and international context in which Pentagon operates. This role will ensure Pentagon is competitive and a respected leader in the international freight forwarding, customs brokerage and logistics services sector. This role demands a strategic approach that is innovative and focused on continuous improvement, whilst being underpinned by a strong commercial acumen.

Role Overview

• Managing commercial negotiations and contractual terms; 
• Liaising with Pentagon offices, commercial teams, agents and clients globally. 
• Managing the team performance and assisting with the supervision of new employees by coaching and mentoring 
• Ensuring information is communicated effectively to both external and internal customers/ departments 
• Support strategy execution for logistics and warehousing
• Implement financial metrics and associated KPIs for supply-chain network and vendors.
• Setting the ethical tone, including directly overseeing the administration, implementation of and the compliance with, Pentagon’s QHSE, Compliance & Ethics capabilities; 
• Maintaining and developing relationships with new and existing clients and vendors;
• Develop, implement, and maintain quality assurance protocols
• Develop and implement global transportation cost-savings programs for year-over-year savings
• Maintain awareness of industry and global logistics trends that will benefit company in the marketplace
• Ensure that operational activities remain on time and within budget
• Knowledge of general freight forwarding, break bulk, heavy lift, over dimensional and special project cargoes; 
• Full knowledge and understanding of the company’s goals, Mission, and strategies 
• Lead daily control meetings, identifying issues and actions to be taken
• Conduct root-cause analysis of failures and take corrective actions
• Provide oversight for budgetary, scheduling, and project database, and report regularly to senior managers about progress, plans, and problems that could affect costs or schedules
• Consult with various internal business units and vendors to identify opportunities for improvements of the supply-chain network
• Manage compliance, quality control, and quality assurance standards and specifications
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant

What we’re looking for

• Minimum 5 years experience in freight forwarding
• Extensive knowledge of Insight (FMS) and CW1 or similar ERP and CRM systems. 
• Proven extensive experience in a senior executive role, within a geographically diverse national or international organization;
• Previous experience in managing and leading a company through Change Management to transition the company to higher standards and effective and efficient operations
• Demonstrated high-level knowledge in the core management disciplines of strategic planning, financial management, operations, QHSE and human resource management; manage Profit and Loss statements
• Experience and success in creating and driving engagement for progressive organizational and cultural change;
• Expert knowledge and understanding of the international freight forwarding and logistics industry;
• Experience of working internationally in the Energy & resource industry
• Expert knowledge and understanding of the Energy & Resource Industries on a Global basis
• Experience of working with varied cultures, understanding specific and regional diversities.
• Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and Pentagon staff. Including all levels of management.
• Positive and professional attitude.
• Proficient in the Microsoft Office suite.
• Well organized logical thinker who can manage multiple tasks and complex and unique issues.
• Ability to work autonomously and within a team environment.

Please Get in Touch to apply.