A warehouse worker pulls a pallet truck

Import Coordinator

We currently have an exciting opportunity to join us in our Queensland Operations team in Eagle Farm as an Import Coordinator. The role will report to the QLD Operations Manager.


  • Australia


  • Brisbane


31 Mar 2022

Closing Date

29 Sep 2022


  • Import Operations

Job level



Full Time




Eagle Farm Office

Role Overview

  • Liaising with customers and overseas offices to coordinate import enquiries and shipments
  • Registering import shipment and coordinating import clearance formalities with our in-house Customs Brokers
  • Coordinating AQIS inspections and formalities
  • Monitoring progress of customs and quarantine clearance via ICS and communicating the outcomes to our clients.
  • Coordinating deliveries of customs released freight to destination and de-hire containers to empty container depots
  • Completing billing process; timely and accurately coding of supplier’s invoices and preparing files for handover to PFS Accounts as per contracted agreements
  • Assisting with tenders and competitive RFQ’s
  • Delivering a high level of customer service
  • Participating in general office and warehouse tasks as required

What we’re looking for

  • Minimum 2 – 3 years’ experience in a similar position
  • Knowledge of customs and freight forwarding terminology
  • Strong problem-solving skills
  • Confident in conflict resolution
  • Advanced negotiation and relationship skills
  • High level customer service skills
  • Positive and professional attitude
  • Proficient in the Microsoft Office suite
  • High attention to detail and strong planning and organisation skills
  • Ability to prioritise tasks effectively in a busy work environment
  • Excellent communication skills both verbal and written
  • Ability to work autonomously and within a team environment
  • Excellent working knowledge of Customs ICS and Cyberfreight computer systems
  • Current unrestricted drivers’ licence


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