Operations Coordinator

An Operations Co-ordinator is responsible for ensuring that all departments are running smoothly.

Country

  • India

City

  • Mumbai

Posted

25 Aug 2022

Department

  • Operations

Job level

Non – Management

Hours

Full Time

Contract

Permanent

Workplace

On Site

Role Overview

  • Respond promptly to customer enquiries
  • Record, handle, and resolve the customer complaints
  • Obtaining and evaluating all relevant information, then using this to solve enquiries and complaints.
  • Passing direct requests or unresolved issues to the correct department.
  • Process orders and requests with full supporting documentation throughout – direct, transit or consolidated in stock.
  • Maintain daily status reports.
  • Communite with internal departments for storage, packing and transportation requirements.
  • Processing timely invoices.
  • Liaise with overseas offices for arranging shipments when required.
  • Work as team player, supporting those who may be off.
  • Ensure vendors provide completed documents to avoid delays.
  • Coordinate free zone paperwork for customs to clear duty payments.
  • Pull reports from insight and send to respective clients on agreed dates.
  • Handle/monitor mobilization of project cargo.
  • Monitor job closing and ensure that the timeline for closing jobs are maintained.

What we’re looking for

  • Must have 5+ years Logistics Experience in India- Operational and/or Commercial background.
  • Proficient in securing rates locally and overseas.
  • Possess sound organizational and analytical skills.
  • Ability to work within fast paced and assertive team.
  • Tertiary qualifications in management (or progression towards)

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